From the category archives:

Customer Service

Customer Service Skills: Be Honest. But Not Brutally So.

customer service skills

[This is the second installment in a 14 part series about good customer service skills based on rules of personal relationships (as found in an online list). For more installments in the series, check the sidebar at right] “Your performance this quarter was the worst its ever been and the worst in our team’s history” […]






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Good Customer Service Skills: What’s Your #1 Relationship Rule?

customer service skills

[This is an installment in a 14 part series about good customer service skills based on rules of personal relationships. For more installments in the series, check the sidebar at right] If you were writing a list of rules of relationships, what would be at the top? I recently ran across a list of 14 […]






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Good Customer Service: Avoiding a Revolution

customer service skills

“At first we went down to the street asking for freedom. When they blocked us from getting to the mosque and started firing, we started asking for the downfall of the regime.” said a resident of the city of Homs, in Central Syria, reached by phone. In the background, gunshots rang in the air. Back […]






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Keep Your “But” Out Of It!

corporate apology

During a recent workshop I attended, there was a short segment on apologies, do’s and don’ts. Mostly common-sense things people would know if they thought about it. Or, if their motives were pure. Often, however, our motives aren’t quite pure. Often, our apologies are half-hearted (at best) or forced. When we’re really not all that […]






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Would You Like Loyal, Raving Fans?

Thumbnail image for Would You Like Loyal, Raving Fans?

Murphy’s Law strikes. Problem orders happen. Mistakes happen. You try your best to avoid them, but reality is that occasionally things go wrong, even if you’ve done everything right. Yesterday, I spent most of my day working to come up with a solution to fix an order that went all kinds of wrong. Building customer […]






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